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Return PolicyIf you are not satisfied with our products and wish to make a return or exchange, please contact our Customer Service department at orders@beadcombers.com to reject your order within 14 days of the time you received your order. You must email us prior to returning any item (or items) for refund or exchange with the item number and obtain a return authorization number that must be included in the address. Your payment will be refunded to you as soon as our product(s) is returned via a traceable courier (USPS express mail, or registered mail). Please note that Monogrammed products can only be returned due to damage of product. |
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You are always responsible for paying the credit card processing fees incurred and any non-refundable shipping fees. Cost of delivering the exchanged items will be the responsibility of the customer. Sorry, we cannot provide a refund for goods damaged by wrongful usage, improper handling and packages received that do not have a return authorization number. There will be a restringing fee of $10.00 per strand for bracelets/necklaces that were ordered over 3 months prior. Shipping ProcedureFor all orders we charge $5.00 shipping. We can drop ship to a residence. This is generally a flat fee of $5.00 total shipping. This includes packaging of an organza bag and take out box. |
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| Phone: 508-243-8006 • Contact Us | FAQ's | Company Policy | Privacy |